Refund policy
RETURN & REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at info@ftfmarket.net. If your return is accepted, we'll send you instructions on how and where to send your package. Returns must be sent to:
FTF Market 50 Chestnut Avenue, Dudley, DY1 4BW, United Kingdom
Please note that return shipping costs are the responsibility of the customer. Items sent back to us without first requesting a return will not be accepted. We do not refund the original shipping cost.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In the case of a defective or incorrect item, return shipping costs will be covered by FTF Market.
Exceptions — Non-Returnable Items
The following items cannot be returned:
- Lingerie, underwear, and swimwear (for hygiene reasons)
- Perishable goods (food, flowers, plants)
- Custom or personalised products (special orders)
- Personal care and beauty products
- Hazardous materials, flammable liquids, or gases
- Gift cards
Please note: sale items are not eligible for return unless the item is faulty or not as described, in accordance with your rights under the UK Consumer Rights Act 2015.
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union — 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. To be eligible, your item must be in the same condition as received — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. This right does not apply to items excluded on hygiene grounds (see above).
Refunds
We will notify you once we've received and inspected your return. If approved, your refund will be issued as store credit within 10 business days, which you can use toward a future purchase on ftfmarket.net. We will notify you by email once the store credit has been applied to your account.
If more than 15 business days have passed since we approved your return, please contact us at info@ftfmarket.net.
Contact Us
For any return or refund questions, please contact us at: Email: info@ftfmarket.net